Privacy Policy

1. Introduction

This Privacy Policy explains how GamePinned ("we," "us," or "our") collects, uses, and shares information when you use our software, website, and related services (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account and Contact Information: Name, email address, and related details when you register, contact support, or subscribe to communications.
• Payment Information: Billing details collected by our payment processor (Polar). We do not store payment card information.
• License and Activation Data: License keys, activation records, and related information necessary to provide the software service.
• Communications: Messages, feedback, and support requests you send to us.

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information:

• Device Identifiers: Unique identifiers derived from your device hardware, used for license validation, anti-piracy enforcement, and preventing abuse of free trials. These identifiers are stored in hashed or otherwise non-reversible form.
• Usage Data: Information about how you use the software, including feature usage, software version, platform information, and operational metrics. This data is used to improve the software and enforce license terms.
• Log Data: Server logs, error reports, and diagnostic information generated during use of the Services.
• Website Analytics: Pages visited, referring URLs, browser and device information, IP address, and user interactions on our website. Collected via analytics tools including Google Analytics and Microsoft Clarity, subject to your cookie consent choices.
• Download and Access Logs: Records of software downloads including IP address, geographic location, referrer, and timestamp. Collected server-side as part of normal service operation.
• Email Engagement: Information about whether emails we send you are opened and whether links are clicked. Collected via our email delivery provider.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Validate licenses and prevent unauthorized use and piracy
• Process transactions and send related information including purchase confirmations and receipts
• Send administrative communications such as license key delivery, renewal reminders, and service notices
• Send marketing and promotional communications to subscribers (you may opt out at any time)
• Respond to comments and questions and provide customer support
• Analyze usage trends and improve our Services
• Monitor and analyze the effectiveness of our marketing
• Detect, investigate, and prevent fraudulent activity and abuse
• Comply with legal obligations

4. Sharing of Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with vendors and service providers who perform services on our behalf, including payment processing (Polar), email delivery (Resend), web analytics (Google Analytics, Microsoft Clarity), and infrastructure (Cloudflare). These providers are only permitted to use your information as necessary to provide services to us.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for any other purpose with your consent.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you and your use of our website.

• Essential Cookies: Necessary for website functionality and cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our website. Includes session recording, heatmaps, and traffic analysis. Active only after you accept via our cookie consent banner.
• Marketing Cookies: Used to track marketing attribution and measure the effectiveness of campaigns. Active only after you accept cookies.

You can control non-essential cookies through our consent banner or your browser settings. Disabling cookies may affect website functionality.

6. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Device identifiers associated with trial usage may be retained indefinitely to prevent abuse, even after a paid license is activated. When information is no longer needed, we delete or anonymize it.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. To exercise these rights:

• Email opt-out: Unsubscribe from marketing emails via the link in any email. Transactional emails (license and billing) cannot be opted out of while your account is active.
• Cookie preferences: Manage via our consent banner or browser settings.
• Data requests: Contact us at support@gamepinned.com

We will respond to requests within a reasonable timeframe, subject to legal requirements. Certain data (such as device identifiers used for abuse prevention) may be exempt from deletion requests.

9. Children's Privacy

Our Services are intended for businesses and individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us personal information, we will take steps to delete it.

10. International Data Transfers

Our Services are operated from servers located in various jurisdictions worldwide. By using our Services, you acknowledge that your information may be transferred to and processed in countries other than your own, which may have different data protection laws. We take appropriate measures to ensure such transfers comply with applicable law.

11. Third-Party Links and Services

Our website and software may contain links to third-party websites and services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Continued use of our Services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us:

• Email: support@gamepinned.com
• Website: https://gamepinned.com